How do I order with WTTB?
Ordering with WTTB is simple. Start by selecting your product and choosing from the available options, such as size, stock, printed sides and quantity. These options vary depending on the product.
Once you're happy with your choices, head to our secure checkout. We accept most major debit and credit cards, all powered by Stripe. Unless you choose to save your details, we don't store your payment information. Invoices for all purchases are available in your online account.
After checkout, upload a print-ready PDF file. Artwork should be high resolution and no larger than 500 MB. For larger files, we recommend using the secure file-sharing system, Box. You can find more artwork guidance in our Artwork FAQs.
Delivery is free within mainland UK and Northern Ireland, with next-working-day service available as standard. Saturday and pre-noon delivery upgrades are also available. For full details, refer to our delivery section.
What should I do if I've uploaded the wrong artwork?
If you have uploaded the wrong artwork, contact our team as soon as possible. You can also call us on 0330 333 2233 and quote your order number.
We work to fast turnaround times, so if your order has already entered production, changes may not be possible. Even so, we will try to make every effort to accommodate your request as late as possible.
How do I change my order?
You can amend your order as long as it hasn't entered production. Log in to your account, go to Orders and select 'Amend Order' if the option is available.
To aid you, click the help button in the bottom-left corner of the screen and choose 'Amend an Order' to launch our guided tour.
As we work to quick turnaround times, items are printed soon after your order is placed. If the option isn't showing, your print may already be in production and can't be amended.
Can I change my order shipping address?
You can update your shipping address, provided your order hasn't been dispatched. Log in to your account, go to Orders and select ‘Amend Order’ from the More Options dropdown. Open the Shipment Information tab and choose ‘Amend Shipment’ to update your address. You can also upgrade your delivery here if you need it by a specific time.
If your order has already left the facility, contact our customer service team, and we will try our best to help.
How do I cancel my order?
You can cancel your order at any time before the artwork is uploaded and submitted. Once your order enters production, cancellation is no longer possible due to the fast turnaround times.
To cancel, contact our customer service team or call us on 0330 333 2233.
Where can I find my dispatch date?
Log in to your account, go to Orders and select the relevant order. You'll see the estimated delivery date listed alongside your product details, price and artwork status.
How do I track my order?
Once your order has been dispatched, you'll receive a tracking link via email. This lets you follow your parcel's journey through the DPD website, from depot to delivery.
You can also track your order using the tracking number in the website footer.
What do I do if my order has not arrived?
If your order hasn't arrived, start by checking the courier's tracking page. Click the 'Track your Order' button in your dispatch email, or use the link in the website footer if you have your tracking number.
Your courier may have attempted delivery while you were out. Check any safe places or with neighbours in case it has been left there. If you still can't locate your parcel, contact our customer service team or call 0330 333 2333 and we'll do our best to help.
Note that once your order leaves our facility, responsibility passes to the courier. However, we'll always work with you to resolve any issues caused during delivery.
What if I'm not satisfied with my order?
If you're not satisfied with your order, get in touch with our customer service team or by calling 0330 333 2233.
If you're reaching out outside working hours, use our contact form and include as much detail as possible.
When contacting us, ensure you have your order number on hand.
Where can I leave feedback?
You'll be invited to leave feedback after your order is delivered. Click the 'Leave a Review' button in the follow-up email, which will take you to Trustpilot. There, you can rate your experience, leave a short comment and even upload a photo.
Your feedback helps others choose with confidence and gives us valuable insight to keep improving.
