To register, click 'Sign In' at the top right of the homepage. In the pop-up window, select 'Register' below the login fields.

You'll then be prompted to enter your name, email address and password, along with your reseller status and marketing preferences.

To sign in, click the button at the top right of any page, next to the basket icon.

Enter your email and password in the pop-up window, then click 'Sign In' to access your account.

If you've forgotten your password, click the 'Sign In' button at the top right of the page.

In the pop-up window, select 'Forgot Password?' under the login fields. Enter the email address linked to your account, and we'll send you a reset link shortly.

Follow the link in the email to set a new password. For security, include at least one number, one symbol, and a capital letter. Avoid obvious choices like "Password", "123456789" or your name.

If you don't see the email, check your junk or spam folder.

To update your account information, log in and click the 'My Account' button to access your dashboard. Select 'Manage' to update your email address, phone number and other key details.

You can also adjust your marketing preferences from this page to receive updates and exclusive offers.

To change your password, click the 'Change Password' tab on the left-hand side.

Make sure to save your changes before leaving the page.

To update your shipping or billing address before placing an order, log in and go to the 'Address Book' via the dropdown under 'My Account'.

From there, you can manage existing addresses or click 'Add New Address' to enter a new one.

Fill in the required details such as name, phone number and postcode, and be sure to save your changes before exiting.

Ordering with WTTB is simple. Start by selecting your product and choosing from the available options, such as size, stock, printed sides and quantity. These options vary depending on the product.

Once you're happy with your choices, head to our secure checkout. We accept most major debit and credit cards, all powered by Stripe. Unless you choose to save your details, we don't store your payment information. Invoices for all purchases are available in your online account.

After checkout, upload a print-ready PDF file. Artwork should be high resolution and no larger than 500 MB. For larger files, we recommend using the secure file-sharing system, Box. You can find more artwork guidance in our Artwork FAQs.

Delivery is free within mainland UK and Northern Ireland, with next-working-day service available as standard. Saturday and pre-noon delivery upgrades are also available. For full details, refer to our delivery section.

If you have uploaded the wrong artwork, contact our team as soon as possible. You can also call us on 0330 333 2233 and quote your order number.

We work to fast turnaround times, so if your order has already entered production, changes may not be possible. Even so, we will try to make every effort to accommodate your request as late as possible.

You can amend your order as long as it hasn't entered production. Log in to your account, go to Orders and select 'Amend Order' if the option is available.

To aid you, click the help button in the bottom-left corner of the screen and choose 'Amend an Order' to launch our guided tour.

As we work to quick turnaround times, items are printed soon after your order is placed. If the option isn't showing, your print may already be in production and can't be amended.

You can update your shipping address, provided your order hasn't been dispatched. Log in to your account, go to Orders and select ‘Amend Order’ from the More Options dropdown. Open the Shipment Information tab and choose ‘Amend Shipment’ to update your address. You can also upgrade your delivery here if you need it by a specific time.

If your order has already left the facility, contact our customer service team, and we will try our best to help.

You can cancel your order at any time before the artwork is uploaded and submitted. Once your order enters production, cancellation is no longer possible due to the fast turnaround times.

To cancel, contact our customer service team or call us on 0330 333 2233.

Log in to your account, go to Orders and select the relevant order. You'll see the estimated delivery date listed alongside your product details, price and artwork status.

Once your order has been dispatched, you'll receive a tracking link via email. This lets you follow your parcel's journey through the DPD website, from depot to delivery.

You can also track your order using the tracking number in the website footer.

If your order hasn't arrived, start by checking the courier's tracking page. Click the 'Track your Order' button in your dispatch email, or use the link in the website footer if you have your tracking number.

Your courier may have attempted delivery while you were out. Check any safe places or with neighbours in case it has been left there. If you still can't locate your parcel, contact our customer service team or call 0330 333 2333 and we'll do our best to help.

Note that once your order leaves our facility, responsibility passes to the courier. However, we'll always work with you to resolve any issues caused during delivery.

If you're not satisfied with your order, get in touch with our customer service team or by calling 0330 333 2233.

If you're reaching out outside working hours, use our contact form and include as much detail as possible.

When contacting us, ensure you have your order number on hand.

You'll be invited to leave feedback after your order is delivered. Click the 'Leave a Review' button in the follow-up email, which will take you to Trustpilot. There, you can rate your experience, leave a short comment and even upload a photo.

Your feedback helps others choose with confidence and gives us valuable insight to keep improving.

You can upload artwork up to 500 MB in size directly through our site.

If your files are larger, you can send them via the secure file-sharing platform, Box. Include your email address and order number when uploading, in order for us to match the files to your order without delay.

We offer an optional artwork technical check during checkout. Our expert team will review your files to ensure they meet our technical standards for the best print results. This includes checking trim, image resolution, bleed, safe area, colour space, gutter, embedded fonts and orientations.

Note that this is not a proofing service. We don't check for spelling or design errors, so we recommend carefully following our artwork guidelines.

As a fast turnaround printing service, we require print-ready files to be supplied and do not currently offer a proofing option.

If your artwork doesn't meet our print-ready standards, it may lead to delays or unexpected results, such as poor image quality or colour issues. In some cases, we may need to reject the file altogether.

To avoid disruption, we recommend reviewing our artwork guidelines before uploading. They are designed to ensure a smooth production process and the best possible print outcome.

If your artwork is rejected, you'll receive an email explaining the issue and what needs to be fixed. You can also view this information from your Order page.

Once you've made the necessary changes, upload the corrected files as soon as possible to avoid any delays to your order.

Once your Scodix elements are designed, they'll need to be supplied in a very specific format. Scodix foil files must be sent as a single PDF containing four pages in a set order. This helps ensure everything is aligned correctly during production.

If Scodix is on the front of your design, your PDF should follow this order:

1. Front design (print)
2. Back design (print)
3. Scodix elements for the front (using Spot colour)
4. Blank page

If Scodix is on the back, your PDF should follow this order:

1. Front design (print)
2. Back design (print)
3. Blank page
4. Scodix elements for the back (using Spot colour)

Supplying it in a separate PDF, omitting the blank page, or using CMYK instead of a Spot Colour will result in the artwork being automatically rejected or misinterpreted by our system — the foil may even print as part of the design.

To get the best result, leave at least a 2mm gap between any foil elements and trim or fold lines. This helps prevent cracking or misalignment during finishing.

If in doubt, our team is always here to help, but following this format gives your design the best chance of flying through production.

We accept most major debit and credit cards through Stripe, including VISA, Mastercard and American Express.

There are no extra charges for using a credit card, and your payment is processed securely and efficiently.

For added security, we don't store your payment details unless you choose to save them for future orders. Your financial information stays secure, confidential and protected at all times.

You can find invoices by logging into your account and heading to the 'Orders' tab. Locate the order you need, and you'll see the invoice ready to download.

We also email your invoice separately for convenience.

If you're looking for an invoice from an order placed before 3rd March, get in touch with our customer service team and we'll help retrieve it for you.

We dispatch orders as soon as they're ready, using a next-working-day service. Most UK addresses receive delivery the following business day.

Some remote postcodes, including parts of the Scottish Highlands, may take 2-4 working days to deliver, depending on the location and courier activity in the area. You can check your postcode using the DPD Service Lookup tool.

We dispatch 99.9% of orders on time; however, occasional courier delays may occur. If your order is time-sensitive, we recommend choosing a premium delivery option at checkout.

Delivery is free to mainland UK addresses and sent via a next-working-day service, occurring between 7 am and 9 pm. Need a more specific time? You can upgrade to one of the following options:

Delivery to Northern Ireland is £18.00 (inc. VAT) per parcel and takes two working days. Some remote postcodes also operate on a two-day service and may not support time-specific upgrades. If you're unsure, our customer service team is here to assist.

We also ship to the Republic of Ireland and international addresses. For these, contact our bespoke team for a tailored quote.

Turnaround times vary depending on the product. If you’ve ordered multiple items, we’ll send everything together once the item with the longest production time is ready.

If you need a specific product sooner, we recommend placing separate orders for faster delivery.

If your artwork was not uploaded on time, or if we had to reject a file, your dispatch and delivery dates may be adjusted.

Production timelines rely on receiving print-ready artwork by the deadline shown at checkout. To check your order status, log into your account and view your dashboard for the latest updates.

No, we use white-label packaging to maintain discretion and professionalism. Your packages will arrive without invoices, packing slips or marketing materials referencing WTTB.

This service is perfect for businesses that need to deliver products directly to their customers without revealing the production source. If you have specific packaging or branding needs, contact us for assistance.