To register, click 'Sign In' at the top right of the homepage. In the pop-up window, select 'Register' below the login fields.

You'll then be prompted to enter your name, email address and password, along with your reseller status and marketing preferences.

To sign in, click the button at the top right of any page, next to the basket icon.

Enter your email and password in the pop-up window, then click 'Sign In' to access your account.

If you've forgotten your password, click the 'Sign In' button at the top right of the page.

In the pop-up window, select 'Forgot Password?' under the login fields. Enter the email address linked to your account, and we'll send you a reset link shortly.

Follow the link in the email to set a new password. For security, include at least one number, one symbol, and a capital letter. Avoid obvious choices like "Password", "123456789" or your name.

If you don't see the email, check your junk or spam folder.

To update your account information, log in and click the 'My Account' button to access your dashboard. Select 'Manage' to update your email address, phone number and other key details.

You can also adjust your marketing preferences from this page to receive updates and exclusive offers.

To change your password, click the 'Change Password' tab on the left-hand side.

Make sure to save your changes before leaving the page.

To update your shipping or billing address before placing an order, log in and go to the 'Address Book' via the dropdown under 'My Account'.

From there, you can manage existing addresses or click 'Add New Address' to enter a new one.

Fill in the required details such as name, phone number and postcode, and be sure to save your changes before exiting.

Ordering with WTTB is simple. Start by selecting your product and choosing from the available options, such as size, stock, printed sides and quantity. These options vary depending on the product.

Once you're happy with your choices, head to our secure checkout. We accept most major debit and credit cards, all powered by Stripe. Unless you choose to save your details, we don't store your payment information. Invoices for all purchases are available in your online account.

After checkout, upload a print-ready PDF file. Artwork should be high resolution and no larger than 500 MB. For larger files, we recommend using the secure file-sharing system, Box. You can find more artwork guidance in our Artwork FAQs.

Delivery is free within mainland UK and Northern Ireland, with next-working-day service available as standard. Saturday and pre-noon delivery upgrades are also available. For full details, refer to our delivery section.

You can enter your voucher or discount code at checkout in the field labelled 'Redeem Promo Code'. Once applied, any eligible discount will be clearly shown before you complete your order.

If your voucher or discount code does not apply as expected, contact our Customer Service team before placing your order, so we can help resolve the issue.

If you have uploaded the wrong artwork, contact our team as soon as possible. You can also call us on 0330 333 2233 and quote your order number.

We work to fast turnaround times, so if your order has already entered production, changes may not be possible. Even so, we will try to make every effort to accommodate your request as late as possible.

You can amend your order as long as it hasn't entered production. Log in to your account, go to Orders and select 'Amend Order' if the option is available.

To aid you, click the help button in the bottom-left corner of the screen and choose 'Amend an Order' to launch our guided tour.

As we work to quick turnaround times, items are printed soon after your order is placed. If the option isn't showing, your print may already be in production and can't be amended.

You can update your shipping address, provided your order hasn't been dispatched. Log in to your account, go to Orders and select ‘Amend Order’ from the More Options dropdown. Open the Shipment Information tab and choose ‘Amend Shipment’ to update your address. You can also upgrade your delivery here if you need it by a specific time.

If your order has already left the facility, contact our customer service team, and we will try our best to help.

You can cancel your order yourself at any time before it goes into production. If your order has not yet entered production, you will see the option to cancel it in your account area.

Once your order enters production, cancellation is no longer possible due to our fast turnaround times.

If you need help or cannot see the option to cancel, contact our customer service team or call us on 0330 333 2233.

Log in to your account, go to Orders and select the relevant order. You'll see the estimated delivery date listed alongside your product details, price and artwork status.

Once your order has been dispatched, you'll receive a tracking link via email. This lets you follow your parcel's journey through the DPD website, from depot to delivery.

You can also track your order using the tracking number in the website footer.

If your order hasn't arrived, start by checking the courier's tracking page. Click the 'Track your Order' button in your dispatch email, or use the link in the website footer if you have your tracking number.

Your courier may have attempted delivery while you were out. Check any safe places or with neighbours in case it has been left there. If you still can't locate your parcel, contact our customer service team or call 0330 333 2333 and we'll do our best to help.

Note that once your order leaves our facility, responsibility passes to the courier. However, we'll always work with you to resolve any issues caused during delivery.

If you're not satisfied with your order, get in touch with our customer service team or by calling 0330 333 2233.

If you're reaching out outside working hours, use our contact form and include as much detail as possible.

When contacting us, ensure you have your order number on hand.

You will be invited to leave a review after your order is delivered. Click the 'Leave a Review' button in the follow-up email to share your experience on Trustpilot. You can rate your order, write a short review and upload a photo.

You can also leave a Google review for WTTB at any time by searching for WTTB on Google and sharing your experience. Google reviews help improve our visibility in search results and help new customers understand what to expect from WTTB.

Customer reviews help others choose with confidence and give us valuable insight so we can continue to improve our products and service.

We accept most major debit and credit cards through Stripe, including VISA, Mastercard and American Express.

There are no extra charges for using a credit card, and your payment is processed securely and efficiently.

For added security, we don't store your payment details unless you choose to save them for future orders. Your financial information stays secure, confidential and protected at all times.

All invoices are automatically emailed to you once your order has been despatched from WTTB. If you're unable to locate the email, you can also access your invoices by logging into your account and heading to the 'Orders' tab. From there, select the relevant order to view and download the invoice.

Note that invoices will only appear in your 'Orders' tab after the order has been despatched from WTTB.

If you're looking for an invoice from an order placed before 3rd March 2025, please get in touch with Joanne at joanne.cook@wttb.co.uk, and she'll be happy to help retrieve it for you.