Account
Need help getting set up or signed in? Whether you're creating an account for the first time or updating your details before placing an order, this section covers all the essentials to help you manage your account with ease.
How do I register for an account?
To register, click 'Sign In' at the top right of the homepage. In the pop-up window, select 'Register' below the login fields.
You'll then be prompted to enter your name, email address and password, along with your reseller status and marketing preferences.
How do I sign in to my account?
To sign in, click the button at the top right of any page, next to the basket icon.
Enter your email and password in the pop-up window, then click 'Sign In' to access your account.
I've forgotten my password, what do I do?
If you've forgotten your password, click the 'Sign In' button at the top right of the page.
In the pop-up window, select 'Forgot Password?' under the login fields. Enter the email address linked to your account, and we'll send you a reset link shortly.
Follow the link in the email to set a new password. For security, include at least one number, one symbol, and a capital letter. Avoid obvious choices like "Password", "123456789" or your name.
If you don't see the email, check your junk or spam folder.
How do I update my account information?
To update your account information, log in and click the 'My Account' button to access your dashboard. Select 'Manage' to update your email address, phone number and other key details.
You can also adjust your marketing preferences from this page to receive updates and exclusive offers.
To change your password, click the 'Change Password' tab on the left-hand side.
Make sure to save your changes before leaving the page.
How do I update my shipping and billing addresses prior to ordering?
To update your shipping or billing address before placing an order, log in and go to the 'Address Book' via the dropdown under 'My Account'.
From there, you can manage existing addresses or click 'Add New Address' to enter a new one.
Fill in the required details such as name, phone number and postcode, and be sure to save your changes before exiting.
Orders
This section covers everything you need to know, from placing your first order to tracking its journey to your door. If you've made a mistake, need to make a change, or just want to check on progress, you'll find the answers here.
Artwork
Supplying artwork correctly is key to a smooth print process. This section explains file setup, what to expect if something is wrong, and how we handle checks and proofs to help keep your job on track.
Upload
This section covers uploading artwork, including how to correctly submit your files and what steps to take if your PDF is rejected by our system.
Payment
This section covers the essentials of how we handle payments, from checkout to invoicing. Find out which methods we accept and where to access your invoices once your order is placed.
Which payment methods do you accept?
We accept most major debit and credit cards through Stripe, including VISA, Mastercard and American Express.
There are no extra charges for using a credit card, and your payment is processed securely and efficiently.
For added security, we don't store your payment details unless you choose to save them for future orders. Your financial information stays secure, confidential and protected at all times.
Where can I find an invoice from a previous order?
All invoices are automatically emailed to you once your order has been despatched from WTTB. If you're unable to locate the email, you can also access your invoices by logging into your account and heading to the 'Orders' tab. From there, select the relevant order to view and download the invoice.
Note that invoices will only appear in your 'Orders' tab after the order has been despatched from WTTB.
If you're looking for an invoice from an order placed before 3rd March 2025, please get in touch with Joanne at joanne.cook@wttb.co.uk, and she'll be happy to help retrieve it for you.
Delivery
This section covers everything you need to know about how your order gets from our factories to your doorstep, from dispatch times to delivery charges.
Reseller
This section covers everything you need to know about working with WTTB as a print reseller, from what it is and trade pricing to the support available.
What is a print reseller?
A print reseller is someone who sells printing services to their customers without running their own print production. At WTTB, print resellers partner with us to handle everything from printing to delivery, allowing them to sell custom, high-quality prints under their own brand without the cost or complexity of managing a printing operation.
Can I use WTTB as a print reseller?
Absolutely. WTTB works with businesses and individuals who want to resell print products under their own brand. When you partner with us, we handle production, fulfilment and delivery, so you can focus on offering your customers high-quality prints.
Do you offer trade pricing for resellers?
Yes. WTTB offers competitive pricing for resellers, helping you keep costs low while growing your business. With our rewards scheme, reaching the Silver tier unlocks up to 15% off sitewide, giving you higher margins as your orders increase.
Will WTTB branding appear on my orders?
No. All reseller orders are sent using white label delivery, so your customers won't see any WTTB branding on their packaging or paperwork. This allows you to present every order as your own, maintaining a consistent and professional brand experience.
What support is available for resellers?
WTTB provides a range of support to help resellers succeed. This includes access to our Reseller Hub, dedicated reseller content and blogs, and a comprehensive image library covering a wide range of industries. We also offer practical guides you can share with your own customers, making it easier for them to understand their print options and place the right orders.
