To register, click 'Sign In' at the top right of the homepage. In the pop-up window, select 'Register' below the login fields.

You'll then be prompted to enter your name, email address and password, along with your reseller status and marketing preferences.

To sign in, click the button at the top right of any page, next to the basket icon.

Enter your email and password in the pop-up window, then click 'Sign In' to access your account.

If you've forgotten your password, click the 'Sign In' button at the top right of the page.

In the pop-up window, select 'Forgot Password?' under the login fields. Enter the email address linked to your account, and we'll send you a reset link shortly.

Follow the link in the email to set a new password. For security, include at least one number, one symbol, and a capital letter. Avoid obvious choices like "Password", "123456789" or your name.

If you don't see the email, check your junk or spam folder.

To update your account information, log in and click the 'My Account' button to access your dashboard. Select 'Manage' to update your email address, phone number and other key details.

You can also adjust your marketing preferences from this page to receive updates and exclusive offers.

To change your password, click the 'Change Password' tab on the left-hand side.

Make sure to save your changes before leaving the page.

To update your shipping or billing address before placing an order, log in and go to the 'Address Book' via the dropdown under 'My Account'.

From there, you can manage existing addresses or click 'Add New Address' to enter a new one.

Fill in the required details such as name, phone number and postcode, and be sure to save your changes before exiting.

When preparing artwork for print, understanding trim, bleeds and safe margins is essential to ensure your final product looks professional and error-free. These guidelines help maintain the quality and integrity of your design during the process.

Trim marks indicate where the design will be cut to its final size.

Bleed is the area outside the trim, ensuring there are no unprinted edges once the document is cut.

Safe margins are the buffer zones around the design, keeping critical elements like text away from the edges to prevent them from being cut off.

Following these principles can avoid common printing errors and achieve a polished final product.

To get the best possible results from your print job, your artwork must be set up correctly.

Image resolution

All images should be 300 DPI (dots per inch) to make sure your print comes out crisp and clear.

• Avoid using web images, as they are typically 72-96 DPI and can appear blurry when printed. Any image below 100 DPI will be flagged and rejected, so ensure your images are at least 300 DPI for optimal quality.
• If your images are over 450 DPI, they will be downsampled to 300 DPI during processing.

Colour mode

Make sure your artwork is set up in CMYK, which is the standard colour profile used in professional printing.

• Files in RGB will be converted during processing, which can lead to unexpected colour changes.
• If you use a special finish like spot UV or foil, keep those elements as spot colours.

Fonts

• Keep font sizes above 5pt to make sure everything stays legible.
• For small text (between 5pt and 7pt), we recommend using 100% black for better readability.
• Embed your fonts or convert them to outlines before exporting. This ensures they display correctly, even if we don't have your font on file.

Bleed and crop marks

• Add a 3mm bleed on all sides to ensure your design runs cleanly to the edge after trimming.
• Crop marks are essential, as they show us exactly where to trim your finished product.

File upload

We recommend exporting your file as a PDF/X-1a:2001. This is the print industry standard format and helps prevent production issues by flattening transparencies and embedding fonts.

Artwork can be uploaded directly through our website during checkout or later via your account. If you experience issues uploading your file, compressing it with a trusted online tool such as smallpdf.com or ilovepdf.com can help without affecting print quality. If problems persist, contact our Customer Service team for assistance.

To avoid delays or file rejections, your artwork must be saved as a print-ready PDF using a recognised tool like Adobe Acrobat, Illustrator or InDesign, and not a program's default 'Export to PDF' feature.

We recommend exporting in PDF/X-1a:2001 format. This industry-standard format ensures:

• All fonts and images are embedded, avoiding missing elements during printing.
• CMYK and spot colours only are used. We don't print spot colours, but they are essential for finishes like spot UV or foil.
• No transparencies are left unflattened, which helps prevent display or printing errors.
• Simplified file structures, with no layers, making your design easier to interpret by our systems.

To prepare your file:

1. Use Adobe Acrobat, Illustrator or InDesign.
2. Choose PDF/X-1a:2001 in your export settings.
3. Embed fonts and images.
4. Use 'Output Preview' to check colours, layout and resolution.

Ensure your file size remains under 500 MB. If needed, you can compress it using tools like smallpdf.com or ilovepdf.com without compromising print quality.

Proper orientation is essential to ensure your printed materials turn out as intended and avoid any issues. Here's what to keep in mind based on the type of artwork you're submitting:

Single-sided artwork

• Landscape Orientation: Ensure the file is submitted in landscape format. Do not rotate it 90 degrees to portrait, as this can cause incorrect printing alignment.
• Portrait Orientation: Submit artwork in portrait format. Avoid rotating the artwork to landscape, as this could lead to printing errors.

Double-Sided Artwork:

• Landscape Orientation: Both pages must be in landscape and aligned in the same direction. When viewed side-by-side, the artwork should appear upright to ensure the back of your job does not print upside down.
• Portrait Orientation: Ensure both pages are in portrait orientation and aligned the same way. When viewed side-by-side, the pages should appear upright to avoid misalignment.

Always double-check your files to verify the orientation before submission. This simple step helps avoid reprints and ensures your final product looks as intended.

If you're ordering a cut-to-shape product, your artwork needs to include a cut path. This tells our machines exactly where to trim on your artwork.

Your cut path should be:

• A vector stroke (0.1pt thick)
• Set to a spot colour named CUT
• In the exact shape and size of the cut

You can create the spot colour in your design software by opening the Swatches panel, selecting "New Colour Swatch," setting the colour type to Spot, and naming it CUT. Choose a colour that stands out, such as 100% Magenta, allowing you to easily identify the path within your design.

This applies to external cut paths around the outside, and any internal shapes you want cut out.

If your cut path is set in CMYK instead of as a spot colour, it will be printed as part of your design. This will not be flagged, unless you've purchased an artwork check at checkout.

We also recommend:

• Using CMYK images, as RGB colours will convert and may affect colours.
• Supplying high-resolution artwork to ensure the best possible finish.

A correctly set up cut path means your product will be trimmed exactly as intended.

Drill holes are a handy option if your product needs to be hung or fixed in place. If you've selected this finishing touch, here's what to know before you upload your artwork:

• 2 drill holes: These will be placed in the top corners.
• 4 drill holes: One in each corner of the product.

Each hole is 5mm wide and positioned 18mm in from the edge. Ensure that no important text, logos or key information are too close, as it could be cut. If you'd prefer a different drill hole size or position, please select our "cut to shape" option and mark the desired drill holes on your artwork using a spot colour labelled "CUT."

To help with positioning, our templates include these safe zones. Using them means you don't need to consider spacing or layout.

To create Scodix foil elements, you must set up a spot colour in your design file to clearly define where the foil should be applied.

Start by creating a new colour swatch in your design software and set the colour type to Spot. Name this spot colour 'Scodix' exactly, as this is required for production.

Set the spot colour to 100% Magenta, so the Scodix foil areas are clearly identified in the artwork. Use this spot colour only on the elements you want to receive the Scodix foil effect.

Next, duplicate the page that includes the foil design. On the duplicated page, colour only the elements you want to appear in foil using the Scodix spot colour. Remove these foil elements from the original printed design to avoid them appearing twice.

It is essential to keep foil away from edges and folds. We recommend leaving a 2mm gap around trim or fold lines and avoiding script or fine-detail fonts. Text under 10pt can result in foil bleeding or loss of detail. Note that Scodix is only applied to one side of the product, so be sure to design your artwork accordingly.

You can upload your artwork directly through our website, with a maximum file size of 500 MB per file.

If your artwork exceeds this limit, we recommend compressing the file using a trusted online compression tool, such as smallpdf.com or ilovepdf.com. This reduces the file size without affecting print quality and allows you to upload your artwork successfully.

If you still experience issues uploading your files, contact our Customer Service team for assistance.

We offer an optional artwork technical check during checkout. Our expert team will review your files to ensure they meet our technical standards for the best print results. This includes checking trim, image resolution, bleed, safe area, colour space, gutter, embedded fonts and orientations.

Note that this is not a proofing service. We don't check for spelling or design errors, so we recommend carefully following our artwork guidelines.

As a fast turnaround printing service, we require print-ready files to be supplied and do not currently offer a proofing option.

If your artwork doesn't meet our print-ready standards, it may lead to delays or unexpected results, such as poor image quality or colour issues. In some cases, we may need to reject the file altogether.

To avoid disruption, we recommend reviewing our artwork guidelines before uploading. They are designed to ensure a smooth production process and the best possible print outcome.

If your artwork is rejected, you'll receive an email explaining the issue and what needs to be fixed. You can also view this information from your Order page.

Once you've made the necessary changes, upload the corrected files as soon as possible to avoid any delays to your order.

Once your Scodix elements are designed, they'll need to be supplied in a very specific format. Scodix foil files must be sent as a single PDF containing four pages in a set order. This helps ensure everything is aligned correctly during production.

If Scodix is on the front of your design, your PDF should follow this order:

1. Front design (print)
2. Back design (print)
3. Scodix elements for the front (using Spot colour)
4. Blank page"

If Scodix is on the back, your PDF should follow this order:

1. Front design (print)
2. Back design (print)
3. Blank page
4. Scodix elements for the back (using Spot colour)

Supplying it in a separate PDF, omitting the blank page, or using CMYK instead of a Spot Colour will result in the artwork being automatically rejected or misinterpreted by our system — the foil may even print as part of the design.

To get the best result, leave at least a 2mm gap between any foil elements and trim or fold lines. This helps prevent cracking or misalignment during finishing.

If in doubt, our team is always here to help, but following this format gives your design the best chance of flying through production.

We accept most major debit and credit cards through Stripe, including VISA, Mastercard and American Express.

There are no extra charges for using a credit card, and your payment is processed securely and efficiently.

For added security, we don't store your payment details unless you choose to save them for future orders. Your financial information stays secure, confidential and protected at all times.

All invoices are automatically emailed to you once your order has been despatched from WTTB. If you're unable to locate the email, you can also access your invoices by logging into your account and heading to the 'Orders' tab. From there, select the relevant order to view and download the invoice.

Note that invoices will only appear in your 'Orders' tab after the order has been despatched from WTTB.

If you're looking for an invoice from an order placed before 3rd March 2025, please get in touch with Joanne at joanne.cook@wttb.co.uk, and she'll be happy to help retrieve it for you.