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As a valued WTTB customer, I wanted to give you an early heads-up on an upcoming pricing update, so you’ve got time to plan ahead. I know changes like this are never ideal, and it’s not something we take lightly.
Due to ongoing global uncertainty and rising costs, we do need to make some adjustments to our pricing. From May 1st, there will be a 4–5% increase across our product range (depending on the product). This is due to continued rises in energy, material and transport costs, which are affecting businesses across the UK.
Energy plays a key role in the production of materials such as paper, aluminium and plastics (including Foamex), as well as distribution, and these costs have increased steadily alongside general overheads and rising courier and delivery costs.
You’ll likely be seeing similar cost pressures across your own business and day to day life, and while there is still some uncertainty in the market, I want to make sure you have as much clarity as possible on how we’ll manage this at WTTB.
• Any possible future price adjustments will occur on 1st of the month
• We’ll always aim to give at least two weeks’ notice
While we hope this to be a temporary period of change, there may be further smaller adjustments over the coming months. We will continue to review the situation closely, and if costs begin to stabilise, we will of course reflect that in our pricing. Our aim is always to keep pricing as fair and consistent as possible.
I want to give you as much visibility as possible, so you have time to plan ahead and manage this within your own business.
Bespoke quotes placed before May 1st will be held at current pricing for 30 days. After this, pricing may be subject to change, so I’d recommend keeping your own customer quotes to around 30 days where possible.
You can also place and pay for orders before May 1st to secure current pricing, with artwork uploaded up to 14 days later.By sharing this early, I hope it gives you the time to speak to your customers, review any live projects, and lock in work where needed before the changes come into effect.
Given the current climate, I’d also recommend reviewing how long your quotes remain valid. Keeping this to around 30 days (or shorter where needed) can help protect your margins and avoid any surprises.I know price changes are never ideal, and I want to reassure you that we’ll always aim to keep any adjustments as fair and transparent as possible. My focus is on supporting you and making sure you continue to get the quality and reliability you expect from WTTB.
If you’d like to talk anything through or discuss upcoming work, I’m always happy to have a conversation.
Regards,
Louise Stephenson
Managing Director
What's new – Autumn 2025
Your print just got even more rewarding. Every day you place an order, you'll unlock a spin for the chance to win exclusive prizes, from free sample packs to cashback credits and more.
A maximum of one spin can be earned per user per day. To take part, you'll need an active marketing opt-in and a placed order.
We're adding more value to your Rewards cycle. You'll now earn credits for free technical artwork checks; a premium 42-point review by our expert pre-press team. This ensures your files are set up correctly and your print is always finished to the highest standard.
Our dedicated Canva Hub has checklists, templates, and video tutorials to help you create print-ready designs with confidence. Perfect for business branding, marketing materials, and quick creative solutions.
Learn more here.
Back by popular demand, our best-selling advent calendars are live again. Perfect for seasonal campaigns or client gifts, these calendars are always popular and stock is limited, so secure yours early.
Order Advent Calendars today to make sure your brand is part of the countdown.
Choose how you receive updates from WTTB. Tailor SMS and email notifications for orders, marketing messages, or both. Stay informed without missing key offers and order updates.
Manage your preferences here.
Our Calendar range is now available, giving you more ways to keep your brand front of mind all year round. Choose from a variety of styles and formats, perfect for corporate giveaways or seasonal promotions.
Get your Wall Calendars now to guarantee delivery in time for end-of-year campaigns.
Invoices and receipts are now included in your order confirmation and dispatch emails. Credit facility users also receive dedicated invoices with fast-pay links. Streamlined emails mean less time managing paperwork and more time printing.
We've reduced prices across two popular favourites. Mugs are now 40% cheaper on short runs and 20% cheaper on long runs, giving you more value at every quantity. Diaries are now up to 33% less, making them ideal for seasonal gifting, client promotions or year-round branding.
Shop mugs and diaries now to take advantage of these savings.
What's new – Winter 2025
We've added a new feature to help you save time when setting up products you order regularly. Log in to your account, choose a product, and build your specification. When ready, click Save Configuration below Add to Basket and give it a name. You can find your saved configurations in the My Account section. From there, you can load one at any time and go straight to checkout.
We've introduced a new sample pack to help you explore our most popular print products and finishes in person. Inside, you will find a range of samples, from Stitched Books to Foil Business Cards, all held in a rigid Dibond board cover for protection and easy carrying. Order Sample Pack →
Our new PDF upload option for Stitched Booklets now gives you two ways to upload your files. You can use the standard option to upload the cover and inner pages as separate PDFs, or choose the new single file option to upload one PDF from cover to cover. This saves time and avoids the hassle of splitting files.
We’ve enhanced our email notification system to ensure you’re always the first to know about your order’s progress. While we strive for perfection, production can sometimes face unexpected shifts. If your order is delayed, we will now email you immediately with a revised delivery estimate and the information you need to manage your schedule without the guesswork.
Need a quick answer or help setting up your files? We've got you covered. Whether you need a quick technical tip or a step-by-step walkthrough, our new Support Guides are designed to help you avoid common mistakes and ensure your project looks perfect from start to finish. Available online or as unbranded PDFs will keep your print projects moving smoothly. View Guides →
Our new VAT-free printing category brings all eligible VAT-free products together in one place, making it quicker to find what you need. You'll also find helpful FAQs to answer common VAT free questions. Shop now →
Our custom NCR Pads are back by popular demand, offering the perfect solution for all your documentation needs. Available in 2-part or 3-part options with single or full-colour printing and a variety of desk-friendly sizes to streamline record-keeping. Shop NCR Pads →
We’ve updated the material options across our business card range. As a result, 450gsm material is no longer available on products that include special finishes and have been replaced with the best available alternatives.
Product | Change |
|---|---|
Now produced on 400gsm material | |
Now produced on 400gsm material | |
Special finishes not available on 450gsm stock |
What's new – Spring / Summer 2025
This Spring, thousands of pounds in cashback credits went unclaimed. If you have unused credits, we encourage you to check your account and ensure you make the most of them. Every order earns cashback based on your tier, which can be redeemed on future purchases at your convenience.
Keep an eye out for Double Cashback opportunities, where you can earn twice the credits on qualifying purchases. Make sure you're subscribed to our marketing communications so you never miss out on these exclusive offers.
Our refreshed photo library is live, packed with hundreds of high-quality, royalty-free images to help you showcase print at its best. With photography grouped by sector, from hospitality and retail to travel, beauty and beyond, it's easier than ever to find the right setting for any product. Whether you're building a website, brochure, email campaign or social post, this growing library is designed to help you sell more print, faster.
Express print is now available across many products to help you hit tight deadlines without compromising quality. From flyers and folded leaflets to books, business cards, signage, and more, same- and next-day dispatch is now available on select items. Place your order before 12 pm*, and we'll get your print out the door that day.
*Express production upgrade available on select products. Quantity limits apply. Delivered the next working day after dispatch.
Track your orders in real time with our new SMS notifications*. Get a text the moment your order has been dispatched, allowing you to follow its journey from our door to yours.
*By signing up, you consent to receive informational marketing texts from WTTB.
Now live across selected products, our improved Versions feature makes it easier to create and order multiple variations in a single job. It's a faster, more flexible way to manage print with different designs, names or details, all in one order.
As of 31st May 2025, our legacy website will be permanently shut down. After this date, you will no longer have access to historical order details, tracking information or invoices for orders placed before 1st March 2025.
If you need to download any invoices or access past orders, do so before the 31st May shutdown. After that, this information will no longer be available. If you have any questions or need help with your order history, our team is ready to assist.
We've made some exciting updates to our product range.
Explore these updates today and find the perfect fit for your next project.
We've enhanced the address book search functionality for a smoother experience. You'll get more accurate results, with relevant addresses appearing right when needed.
All bespoke quotes are now fixed for 30 days, regardless of any changes to your Rewards tier. This gives you the flexibility to plan, get approval and place your order without worrying about fluctuating prices. We've noticed it is a feature many overlook, so we wanted to ensure you are fully aware.
We're continuously evolving and refining our services to support your print needs better. Stay ahead of the game by ensuring you're signed up for email updates and SMS notifications. That way, you never miss out on the latest features and offers.
This winter has been all about helping you do more with your print. We’ve rolled out a series of updates, from time-saving configuration tools and fresh support guides to a brand-new sample pack and the long-awaited return of a stationery staple.
This Autumn, we’ve introduced new ways to help you get more from every order. From daily rewards with Spin to Win, to streamlined account tools and tailored notifications, managing your print is now simpler and more rewarding than ever. And with seasonal favourites like calendars and advents making their return, there’s plenty to explore as we head into the busy months ahead.
This Summer, we’ve introduced new tools, features and rewards to help you get more from every order. From fresh ways to earn and faster turnarounds to smarter tools and product updates, there’s plenty to explore.
With our replatform, we're bringing you faster browsing, more transparent pricing and a new Rewards scheme designed to help you get the most out of every order. These updates are about making your experience smoother, more efficient and rewarding.
Explore the latest developments at WTTB, including website enhancements and new features designed to provide a seamless and improved user experience.
What's new – Relaunch
We're thrilled to introduce our brand-new rewards scheme, designed to honour your loyalty, helping you grow with every purchase. Unlock bigger discounts, cashback and exclusive print perks tailored to your spending. The more you spend, the more you save.
Transitioning from Rockstar
As of 28th February, our Rockstar programme ended. As a result, we've made the following changes:
How it works
For every £1 spent, you earn 1 point. Your total over 30 days determines your tier, unlocking greater discounts, cashback and exclusive perks.
Why join?
Register today and enjoy up to 15% off site-wide for your first 30 days, plus exclusive Silver tier benefits. Start growing today and learn more about our Rewards scheme.
We've made key updates to enhance your printing experience, from clearer pricing to faster invoicing and instant quotes for longer print runs.
New Pricing Structure
We have refined our pricing to enhance transparency, consistency, and overall value across all products. With no hidden fees or unexpected charges, you can trust that our rates are transparent and competitive. Pricing adjustments ensure products better reflect their value, while others now offer even greater savings, delivering the best possible value without compromising on quality.
Simplified Invoicing Process
Managing your invoices has never been easier. A cleaner layout and faster processing mean you'll spend less time reviewing charges and more time focusing on your projects. We've also reduced the steps required for payment, streamlining the process from start to finish.
Instant Real-Time Pricing
Planning larger print orders? Our enhanced pricing calculator now provides instant, accurate quotes as you build your order, eliminating the need to wait for a bespoke quote. With real-time updates across all products, ordering is faster, more efficient, and seamlessly scalable. Additionally, Silver tier members and above will automatically receive sitewide discounts, ensuring even greater savings.
Versions Coming Soon
The much-loved versions option is set to return to our product configurator soon. To be the first to know when it launches, ensure you are opted into our marketing communications.
We've reimagined our product navigation to make your shopping experience more intuitive, efficient and user-friendly. Whether browsing for inspiration or finalising an order, finding the right products has never been easier.
Smarter, Faster Navigation
Finding and ordering products is now faster and more intuitive. With a more straightforward layout, logically grouped categories, and fewer clicks to reach what you need, browsing is more streamlined than ever. An enhanced search function ensures you can quickly locate specific products, whether exploring ideas or placing an order. And when it’s time to check out, the process is just as seamless.
Our redesigned website works effortlessly across all devices, making it easier than ever to browse, order, and manage your account—whether you’re at your desk or on the move.
Enhanced Product Pages
Our improved layouts enhance clarity and streamline the selection process, making it easier to navigate from browsing to checkout. Key products like presentation folders are now grouped under a single product, simplifying selection and ordering.
Digital and Litho Product Merges
Flyers, leaflets, posters, and saddle-stitched books are now grouped under their product names, creating a more streamlined system that simplifies decision-making and helps you find the best fit for your printing needs.
Simplified Product Selections
We've refined the ordering process for wiro bound books, business cards and leaflets, making selection more transparent and more intuitive:
We're introducing a suite of new features designed to make your experience smoother, faster and more convenient. These updates give you more control over your orders, simplify routine tasks and provide a seamless journey from checkout to delivery.
Shopping Lists
Our new shopping list feature enhances organisation and efficiency, allowing you to build, save, and revisit orders with ease. Whether managing repeat purchases or comparing options, this tool ensures quick and convenient access. To use this feature, log in to your account, configure your product and click Save to Shopping List at checkout.
Delivery Services
Our enhanced delivery options provide clarity and flexibility, with clearly defined timelines, costs, and service coverage. Whether you choose Priority, Express, Standard, or Saver, you’ll have the information to select the best option for your business and budget.
Address Book
Our upgraded Address Book feature streamlines address management, allowing you to effortlessly add, edit, and organise multiple addresses. Saved addresses are seamlessly integrated at checkout, reducing repetitive entry and ensuring a faster, more efficient ordering process.
Order Cancelling
Take control of your orders with our new self-service cancellation feature. Save time by managing cancellations directly from your account.
Cancellations are possible if the artwork hasn't been uploaded and submitted. Once submitted, orders enter production and can no longer be cancelled.
SMS Service
Our new SMS Service keeps you connected and in the loop. Receive essential updates, from product launches to exclusive offers and order notifications, directly to your mobile. You can easily manage your preferences, ensuring you only receive the messages that matter most.
Credit on Account
For our long-standing customers, the Credit on Account feature continues to offer payment flexibility. This option allows you to place orders on credit, simplifying account management for frequent buyers. While currently exclusive to existing accounts, we plan to extend this service soon.
To streamline your online experience, we’ve refined how certain products are offered. While some niche or lower-demand items will no longer be listed on our website, they remain available through our Bespoke service, which can be tailored to your specifications. For orders, reach out to our Bespoke team via phone, email, or the dedicated request form on our website.
We've expanded the FAQ section, giving you quicker access to answers for all your questions, whether that's everyday inquiries or more detailed product guidance.
Our new-and-improved help centre now covers everything from changes to invoicing to detailed product guidance. With step-by-step instructions, you'll learn how to create print-ready PDFs, set up artwork files and more with ease. This section is regularly updated to keep pace with new features and product offerings, ensuring you always have access to the latest information.
In addition, we've also optimised with mobile users in mind, making navigating topics effortless. FAQs are neatly categorised, allowing you to pinpoint the information you need, whether desktop or phone.
