Meet Jordan: The customer's champion

In print, the smallest thing can trip a job, a file, a fold, a finish, and when it does, you need someone who can steady the moment, not just solve it. That’s where Jordan shines.

Six years at WTTB, and a career built entirely around customers before that — from corporate banking to energy - Jordan knows that service isn’t about scripts. It’s about listening, translating, and guiding people through something they don’t always understand but need to trust.

He joined WTTB without a print background, but with something more valuable: a natural instinct to make things easier. Since then, he’s built that instinct into expertise, learning the language of substrates, artwork checks, and production cut-offs one conversation at a time. Because for Jordan, knowledge isn’t about showing what you know, it’s about removing obstacles for someone else.

What makes him stand out isn’t just professionalism, it’s presence. He has the rare ability to turn tension into reassurance, to take a customer’s frustration and hand back confidence. You’ll see his name all over Trustpilot because people remember that feeling — being heard, understood, and helped by someone who actually cared enough to stay with them until it was fixed.

There are moments where he has to deliver difficult news, a job that can’t be changed mid-run, or a deadline that can’t shift, and he never hides from that. But what defines Jordan isn’t the problem; it’s the recovery. The follow-up call. The solution that turns disappointment into relief. That’s where trust is built, and why customers mention him by name.

For Jordan, every call is a chance to make print work for the customer, not against them, to take complexity off their shoulders so they can focus on their own business. That’s not just good service. That’s Print Sorcery at its most personal: turning uncertainty into ease.

“I love seeing my name pop up on Trustpilot - not for the praise, but because it means someone’s day got easier. That’s what great service should feel like.” – Jordan