Frequently Asked Questions
Need help with Spin to Win? Check our FAQs for quick answers on how it works, eligibility, and claiming your rewards.
How does Spin to Win work?
You earn one spin per day when you place an order. Each spin gives you the chance to win festive prizes such as hampers, hotel stays, seasonal treats and more.
Please note: There is a 24 hour cooldown from the time of your first qualifying order before you can place another that earns a new spin.
Who can take part?
Anyone can play once per day by placing a new order. You’ll be asked to enter your email before spinning so we can contact you about your prize. You can also choose to opt in to marketing to stay informed about future Spin to Win prize drops.
What prizes can I win?
Prizes include luxury hampers from Harrods, Fortnum & Mason or M&S, overnight stays for two, festive treats, sparkling gifts, or top prizes like a Nintendo Switch Lite or Marks and Spencer vouchers.
How do I claim my prize?
If you win a physical prize, a prize code will appear on the results screen. Note it down and contact customer services to arrange delivery. If you win a discount code, it will appear on the results screen and can be applied directly in your basket at checkout.
How long does the promotion run for?
The promotion runs from 09:00 on 24th October until 23:59 on 19th December.
Are there any terms and conditions?
Yes. You can read them on the dedicated Terms and Conditions page.
Frequently Asked Questions
Questions about the bonus wheel? Read our FAQs for quick answers on how to play, who's eligible and how to claim your rewards.
How does the bonus wheel work?
For every winning order placed until 31st December, you'll unlock a spin on our bonus wheel. After you have spun the festive rewards wheel, a "Bonus Spin" button will appear on the results screen. Each spin gives you the chance to win rewards, including £20 vouchers you can spend in January 2026.
You can earn one bonus wheel entry per day, and one offer can be redeemed per customer. A minimum basket value of £50 applies.
Who can take part in the bonus promotion?
The bonus wheel is open to all customers who win on the main spin to win wheel. Each winning order unlocks one bonus spin per day, and one offer can be claimed per customer.
What prizes can I win on the bonus wheel?
The bonus wheel gives you the chance to win a variety of exclusive print rewards, including product brochures, sample packs, print perks and £20 vouchers you can spend on your print orders in January 2026.
How do I claim my physical prize?
If you win a physical prize on the bonus wheel, such as product brochures or sample packs, a prize code will appear on your results screen. Note it down and enter it when prompted on our samples page.
How do I claim and use the bonus vouchers?
Voucher winners on the bonus wheel will receive an email containing the voucher on 5th January.
Vouchers are valid for orders placed between 5th and 16th January 2026. You can win and use vouchers multiple times, but only one voucher can be used per customer per day, and orders must meet the minimum basket value of £50.
How long does the bonus promotion run for?
You can unlock spins on the bonus wheel for every winning order placed between 2nd and 31st December. Any £20 vouchers you win can then be used on orders placed between 5th and 16th January 2026.
Are there any terms and conditions for the bonus wheel?
Yes. Full details can be found on our dedicated Terms and Conditions page.
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