Meet The Team
The key to WTTB's success isn’t just print, it’s about working with the right people. Our team have been hand-picked for their knowledge and expertise. Meet our talented team of print aficionados.
Meet the team
I’m Jen and I talk nonstop for a living! Relationships are the most important thing to me, whether it be you, another customer, suppliers, or colleagues. I love that every day is fresh, fast paced and a constant adventure.
Jen Allen
Customer Excellence Manager
Hi, I’m Kay. I nurture and onboard new customers. From supporting them with website navigation to walking them through the ordering process my key goal is a first-class customer service experience. I’m such a people person!
Kay Lindsay
Customer Excellence Manager
No two customers are the same and I pick up a variety of challenges they need to overcome. I’m Joanne and I get a lot of satisfaction knowing together we can always find a solution. You can always reach me on live chat, email and on the phone.
Joanne Cook
Customer Excellence
Renowned for being The Chatter Box, if you’re new to WTTB you will be pleased to know It will be me looking after you for guidance and support. I also love supporting our established customers. If you’re happy then I’m very happy!
Michelle Batey
Customer Excellence
Hello, I’m Laura. My days are split between Customer Service and account management. I know more than anyone that print can be frustrating, but don’t let that stop you, I’m here for you. No question is too big or small, try me!
Laura Dixon
Customer Excellence
Hey, I’m Jordan part of the tight nit customer service team. I’ve probably been in touch with you at some point on live chat, email, or phone. I’m satisfied when the various challenges that come my way result in happy customers.
Jordan Schorah
Customer Excellence
Hi, I’m Mark. I support our customers with technical and practical advice for their more complex projects. My aim is always to have happy and satisfied customers.
Mark Taylor
Customer Excellence
Hi, I’m Michael our E-commerce lead. I make sure new additions to WTTB run as smooth as possible with our front-end and back-end web developers. But more importantly I make sure our website is always working for our customers.
Michael Elder
E-Commerce Project Manager
Hi, I’m Sarah. I’m here to make sure that your orders meet the highest quality standards. As my title suggests I love to hear that a customer is thrilled with their order!
Sarah Edgell
Trust and Delight Manager
I’m Ionela and between quality control checks, production meetings and toolbox talks I ensure we have the right procedures in place to ensure all our customers get a consistently positive experience!
Ionela Veronica
Trust and Delight
Hi, I’m Della. If I can give you a reason to trust our services and our products, the delight is all mine. I'm practically Santa Claus, 365 days of the year!
Della Caroll
Trust and Delight
Hello, I'm Chris, the customer's voice for WTTB. It's my responsibility to ensure that when you use our website it’s as simple and hassle-free as possible. If you have any suggestions, please let me know!
Chris Henderson
Head of UX
Hi, I’m Gary CEO at WTTB. I work on the strategic side of the business, the ‘what and why’. I’m happiest when our customers grow quickly so it’s important, we align and deliver products to widen their opportunities.
Gary Peeling
CEO
Hi, I’m Louise. I thrive on keeping our customers and staff happy and ensuring the day to day running of WTTB is as smooth as it can be. I love to see the power print has in helping your brands grow.
Louise Stephenson
Managing Director
Nice to meet you. I’m Emma, Marketing Director for WTTB. Consider me as your personal messenger. I turn concepts into products that you can get your designs on!
Emma Thompson
Marketing Director
I’m Jane and I get to introduce new products for you and improve existing products on our website. I love the variety of our product offering. We have everything from chocolate to PVC banners and everything you can think of via our bespoke quote facility.
Jane Wickens
Product Merchandiser
I’m Martin, pleased to meet you! I oversee the operation of our Sunderland production department. Problem solving with the team is my thing and ensuring customer satisfaction is my motivation.
Martin Edgell
Head of Production - Sunderland
Hi, I’m Michael. I’m a stickler for quality. I keep a close eye on your job as it goes through production. I’m here to assist with your enquiries!
Michael Bartlett
Head of WTTB Dagenham
Hi, I’m Dan. I create an easy to use, simple to navigate, positive experience for our customers. I’m responsible for the look and feel of the WTTB website. It’s always a work in progress!
Dan Atkinson
Lead UX Designer
Hi, I’m Amber. I work between our stakeholders and development teams managing delivery of new features and improvements to our website. I ensure our site is always in the best shape it can be for you.
Amber Dennis
Scrum Master
Hey, I'm Ben, responsible for keeping you informed about the latest WTTB products and information, ensuring you're the first to know. Have you opted into Marketing?
Ben Riches
Creative & Marketing Manager
Hello, I’m Andy. I get to apply all my skills on a wide range of orders by overseeing all our pre-press, activity, automation, and graphic design to ensure your product is the best it can be.
Andrew Tracey
Studio Manager
Hi, I’m Alice. I’m lucky because I get to view and monitor the variety of all your artwork which I love! I make sure there will be no issues with your order before it goes into production.
Alice Parr
Studio
Hello, I’m Billy. I manage South production to ensure your orders are shipped on time and to the highest standards. I’m satisfied when a job is well done.
Billy Gibbs-O’Riordan
Manufacturing Manager - South
Hello, I’m Steve. I oversee and engage with our production departments to ensure we are operating efficiently. I enjoy bringing all the cogs together to make sure your order is delivered on time and in full.
Steve Baldwin
Operations Manager - Dagenham
Hi, I’m Steve. I ensure all your orders are correctly scheduled through our production process and managing our production team. I work with a great team whose aim is to produce high quality work on time, every time.
Steve Dutton
Production/Works Manager
Our sites
Where The Trade Buys is part of the largest online printing provider in the United Kingdom. Founded in 2010, our online print and commercial group employs over 360 people and is located in five key locations across the UK.
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